Our friendly support team are based in Vilnius, Lithuania and we are ready to help with all your questions and queries you have - just email: Info@cinagrobrothers.com or push chat button on right bottom corner.
Here is some frequently asked questions:
What CinagroBrothers means?
Cinagro=Organic, just need to be read in reverse. And yes we are two Brothers (Marius and Dainius) from Vilnius, Lithuania.
What is so Organic about your shop?
Our clothes are made from Organic cotton, which is certified by GOTS (Global Organic Textile Standard). It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
Face masks are made from Linen. It's natural fibre with low environmental impact. Linen production uses little water which makes it the second most water efficient fibre (after hemp)
Do you ship plastic free?
Yes, we ship without any plastic. We use carton box or compostable packaging. Depends from order size.
How fast is your turn around time?
Typically we'll freshly print your item and dispatch it within 3 business days, but this can be longer during busy times.
How long will my order take to arrive?
We need 3-5 days to freshly print your item, and then once dispatched, you can expect your order within:
- 3-5 days - Europe
- 5-7 days - ROW
- DUE TO COVID - 19 SITUATION IT MAY TAKE A BIT LONGER DELIVERIES TO COME
Is it secure and safe to checkout?
Our checkout uses Shopify Payments and Paypal for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know and they will do everything in their power to fix the problem or give you a full refund.
What's your returns policy?
We print each item fresh to order, so we encourage our costumers to check our sizing/measurements guides to make sure that they get the right size first time around. Our team will also be on hand to give sizing advice, in case you wanted to chat to a human being. We can accept returns and exchanges within 30 days of purchase.